Canoo Technologies Inc.

Service Desk Executive Support Specialist

ID
2022-2739
Category
Information Technology
Type
Full Time
Location : Location
US-TX-Justin

About Canoo

Canoo maintains compliance with the OFCCP. As such, please feel free to review the following information:

 

https://www.dol.gov/agencies/ofccp/posters

 

https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors

 

If you are a person with a disability needing assistance with the application process, please call (310) 702-7907 or email us at talentacquisitionteam@canoo.com

 

Canoo’s mission is to bring EVs to Everyone and build a world-class team to deploy this sustainable mobility revolution. We have developed breakthrough electric vehicles that are reinventing the automotive landscape with pioneering technologies, award-winning designs, and a unique business model that spans all owners in the full lifecycle of the vehicle. Canoo is starting production in 2022 and is distinguished by its pioneering and experienced team of technologists, engineers, and designers. With offices around the country, the company is scaling quickly and seeking candidates who love to challenge themselves, are motivated by purpose, and possess a strong desire to get things done.

 

The “Canoo Way”

 

Canoo’s success is the direct result of our disciplined application of our core operating principles and drills, which are based on three main principles: Think 80/20 (“Important versus less important”), Act 30/30 (“Reduce waste and increase output”), and Live 90/10 (“We have each other’s back”). We hire based on “MET” - Mindset, Equipment and willingness to Train - and seek individuals that take accountability and deliver results while being Humble, Hungry to succeed, and Hunting for opportunities to win. We train our team to engage with each other by modulating between their intellect (iQ) and emotional intelligence (eQ), applying Facts, Finesse, and Force when they communicate. The principles and drills of the CANOO Way have been fundamental to our success, our ability to grow, continuously improve, innovate and are at the core of our day-to-day operations.

Overview

The Canoo IT Department is looking for a passionate and highly motivated Service Desk Executive Support Specialist. The primary responsibility of this role is to support our C level executives in our Justin, TX office with their IT and AV needs. Reporting to the IT Service Desk Manager, the person in this role will support the IT department's objective to provide elite IT support to our users and enable them to make efficient and productive use of the IT environment.

Responsibilities

  • Installation, configuration, monitoring, and troubleshooting of video teleconferencing systems.
  • Configuration, monitoring, and troubleshooting of room scheduling systems and equipment.
  • Installation, configuration, and maintenance of video projection equipment.
  • Installation, configuration, and maintenance of digital displays, televisions, monitors, and digital signage.
  • Installation, configuration, and maintenance of video cameras.
  • Installation, configuration, and maintenance of audio equipment, microphones, and speaker systems.
  • Operation of room control systems to create the proper environment for presentation of audio and video at conferences, meetings, and events.
  • Work closely with events team to ensure all audiovisual and teleconferencing requirements are met for meetings and events in the corporate facilities, general conference rooms, various training rooms, public space areas, etc.
  • Monitor daily audiovisual conference room schedule and contact the end users to determine their A/V requirements prior to each scheduled meeting.
  • Assist end users with set-up for conferences, ensuring that all equipment is functioning properly.
  • Provide presentation support including importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
  • Respond to and satisfy customer AV requests while meetings are being conducted on-site.
  • Provide technical support to employees on AV equipment, applications, and related systems.
  • Collaborate with organizational leadership to establish and enforce proper AV practices and procedures.
  • Document AV related policies and procedures. Create how-to guides, and directions for supported equipment or resources within the organization.
  • Apple software and hardware support.
  • Windows software and hardware support.
  • Preparing IT infrastructure and ensuring IT standards are met ahead of executive meetings.
  • Supporting the local IT infrastructure (Wi-Fi, printers, etc.).
  • Working on IT service desk requests.

#LI-SK1

Qualifications

Required Experience 

  • Excellent troubleshooting skills, and the ability to follow a structured methodology to solve problems.
  • Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
  • Proven knowledge of Microsoft’s O365 product suite.
  • 3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS) including Apple’s software offering.
  • 3+ years of experience supporting Windows OS.
  • Ability to troubleshoot complex network issues (Wi-Fi, routers, network switches).
  • Output and efficiency driven mindset with a forthcoming attitude.
  • Experience troubleshooting AV issues (conferencing infrastructure, Audio/Airplay, Sonos, etc.).
  • Ability to work weekends if required.
  • Desire and ability to research and study technology to increase knowledge and solve problems.
  • Proficient with AV presentation software and computer software applications such as Microsoft Word, Excel, and PowerPoint.
  • Excellent oral and written communication skills. Ability to maintain a high degree of professionalism in pressure situations.
  • May include after hours and on-call duties with guaranteed response times.
  • May be requested to assist in set up and breakdown of briefing center rooms which can involve moving of stage, AV equipment, tables, and chairs.
  • Must maintain a professional appearance and dress in professional clothes on a regular basis.

PreferredExperience  

  • Prior “White Glove” C level executive support experience.
  • Experience in the automotive industry.
  • Previous experience working with AV companies.

Travel Requirements

  • Up to 30% travel may be necessary.

Physical Requirements for Non-Physical Positions

  • While performing the duties of this job, employees may be required to sit for prolonged periods of time, occasionally bending or stooping, lifting up to 10 pounds, and prolonged periods of computer use.

 

Reasonable Accommodations

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What's Cool About Working Here...

What's Cool About Working Here...

  • Meaningful, challenging work that will redefine the automotive landscape and make EVs available to everyone
  • Comprehensive Health Insurance
  • Equity Compensation
  • Flexible Paid Time Off
  • Casual workplace with an unbelievable feeling of energy

Canoo is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

 

Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Canoo Inc. and its subsidiaries and are not subject to payment of referral or placement fees if any such candidate is later hired by Canoo unless you have a signed written agreement in place with us which covers the applicable job posting. 

 

Canoo cares deeply about the safety of all candidates who may be asked to participate in an in-person interview. While the company remains operational, some of our positions are remote, while others require working on-site. Canoo is following the Covid-19 protocols set forth by local state and federal governance and the CDC guidelines. Candidates who are vaccinated will be asked to provide a copy of proof of vaccination upon arrival for the interview. Candidates who are not vaccinated will be asked to provide proof of a negative Covid-19 test that is no less than 48 hours old. We ask that you practice hand hygiene, social distance, and wear face coverings to reduce the risks of exposure to Covid-19. We appreciate your cooperation with our safety protocols while you explore your future with Canoo!

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